Alcatel-Lucent manages 1,000 resources and 14,000 projects

Company

Alcatel-Lucent was formed from the merger of Alcatel and Lucent Technologies and developed products for IP, cloud and broadband networks. The historical reference describes a service organisation with a global presence.

Background

A cheaper competitor’s solution was limited in terms of its user interface, remote access and customisability. Following an international audit, the company sought a more flexible solution to meet its specific requirements.

Solution

Visual Planning tracks the service activities of teams based in Australia and Canada. The source cites around 1,000 resources, 14,000 projects and 400 user licences, of which 150 are editing licences. All teams work with a version operated centrally in Europe.

Results

The client has given a positive assessment of service quality and flexibility and is considering extending the service to other areas, such as in-house training. The figures quoted are taken from historical records and should be checked for accuracy before publication.

“We are very satisfied with the flexibility of Visual Planning and are looking into using it for other areas of our business.”

Stéphane Maubian, Senior Project Manager, Alcatel-Lucent